Last updated: October 1, 2026

At Awwora, we want you to be happy with what you receive. We understand that when you're buying a gift, especially something personalized, you want it to arrive looking and feeling just right.

If something isn't right with your order, please reach out to us at hello@awwora.com. We're happy to take a look and help.

1. Personalized Products

Many of our products are made specifically for you using the photos, names, dates, or other details provided when you place your order.

Because these products are created especially for each customer, personalized items generally cannot be returned or refunded simply because you changed your mind or no longer want the item.

Before submitting your order, please carefully check:

• Photos
• Names
• Dates
• Text
• Product options
• Shipping information

If you notice a mistake after placing your order, contact us as soon as possible. If production has not started, we will do our best to help.

2. Damaged or Defective Items

We want your Awwora order to arrive in good condition.

If your item arrives damaged, defective, or has a production-related issue, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging, if it was damaged

Once we receive the information, we'll review the situation and let you know the available solution.

Depending on the circumstances, we may offer a replacement or refund.

3. Incorrect or Missing Items

If you received the wrong product, an incorrect personalized item due to a production error, or something is missing from your order, please contact us within 7 days of delivery.

We'll review the order details and work with you to resolve the issue.

4. Items Damaged During Shipping

Sometimes packages can experience problems while being transported.

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

Contact us at hello@awwora.com with your order number and photos so we can investigate the issue.

5. Change-of-Mind Returns

Because many Awwora products are made to order or personalized specifically for the customer, we generally do not accept returns for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect personalization entered by the customer
• Customer no longer wanting the product
• Failure to review personalization before placing the order

For non-personalized products, return eligibility may depend on the specific product and its condition. Please contact us before sending anything back.

6. Incorrect Shipping Address

Please carefully check your shipping address before completing your purchase.

If you realize that you've entered an incorrect address, contact us as soon as possible.

If the order has not yet entered production or shipping, we will do our best to update the address.

If the order has already been produced or shipped, we may not be able to make changes.

Awwora is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

7. Delivery Delays

Our products may require processing and production time before they are shipped.

Delivery estimates are provided to help you plan, but they are not guaranteed delivery dates.

Delays can occasionally happen because of carrier issues, weather, holidays, customs, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we'll help you check its status.

8. Lost Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check around your delivery address and with household members or neighbors.

You may also want to contact the carrier directly.

If you still cannot locate your package, contact us at hello@awwora.com and we'll review the available tracking information with you.

9. Refunds

If your refund request is approved, the refund will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account can vary depending on your bank or payment provider.

We will let you know once a refund has been processed.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

hello@awwora.com

Because many products are made specifically for each customer, we may only be able to cancel an order before production begins.

Once production or fulfillment has started, cancellation may no longer be possible.

11. Exchanges

We generally do not offer exchanges for personalized products because each item is created specifically for the original order.

If you received an incorrect, damaged, or defective product, please contact us so we can review the issue and determine the appropriate solution.

12. How to Contact Us

If there is a problem with your order, please don't hesitate to reach out.

We'd rather have the opportunity to look into the situation and make things right than have you leave disappointed.

Please contact:

Awwora
Operated by Rudra Global Ventures LLC
Email: hello@awwora.com
Website: Awwora.com

When contacting us about an order, please include your order number so we can find your purchase quickly.