Last updated: October 1, 2026

At Awwora, many of our products are made to order. This means your item may be created specifically after you place your order, rather than being taken from a ready-made inventory.

We work with production and fulfillment partners to create and deliver our products. Depending on the product and destination, your order may be fulfilled from different locations.

Our goal is to make sure your order reaches you safely and in good condition.

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

Your total delivery time is made up of two stages:

1. Production and processing time
2. Shipping and transit time

Production time can vary depending on the product, personalization, order volume, and complexity of the design.

After production is complete, your order is handed to the appropriate shipping carrier.

The estimated delivery timeframe shown at checkout is the best estimate available for your destination and selected shipping method.

Please remember that delivery estimates are not guaranteed delivery dates.

ORDER PROCESSING

Orders are normally processed after payment has been successfully received.

Our production and fulfillment process operates on business days. Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

Personalized products may require additional processing time because each item is prepared specifically for the customer.

If your order requires personalization, please make sure that all names, dates, photographs, messages, and other information are correct before completing your purchase.

SHIPPING METHODS

Awwora may offer different shipping options depending on the product and destination.

The shipping options available to you will be displayed during checkout.

Our current checkout may include:

Standard Delivery - FREE

A complimentary standard shipping option available for eligible orders.

Priority Delivery - $4.89

A faster shipping option available for eligible orders.

Express Delivery + Order Protection - $9.62

Our fastest available shipping option, with additional order protection where applicable.

Shipping options, availability, delivery estimates, and prices may vary depending on the products in your order and your shipping destination.

The exact options available for your order will be shown at checkout before payment is completed.

TRACKING YOUR ORDER

Once your order has been shipped, we will send tracking information to the email address provided during checkout.

Tracking information may take some time to become active after the package is handed to the carrier.

You can use the tracking information to follow your package during transit.

DELIVERY DELAYS

While we work with our fulfillment and shipping partners to meet the estimated delivery timeframe, occasional delays can happen.

Delays may be caused by:

- Carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Customs processing
- Incorrect or incomplete addresses
- Events outside our reasonable control

If your order appears to be significantly delayed, please contact us at hello@awwora.com and we'll be happy to help check the status of your shipment.

ORDER SHOWS AS DELIVERED BUT YOU CANNOT FIND IT

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check:

- Around your delivery address
- With household members
- With neighbors
- Around your mailbox, porch, or other usual delivery locations

You may also contact the carrier directly for additional delivery information.

If you still cannot locate the package, contact us at hello@awwora.com with your order number and tracking information so that we can review the situation.

INCORRECT SHIPPING ADDRESS

Please carefully check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at hello@awwora.com.

If your order has not entered production or shipping, we will do our best to update the address.

Once production or shipping has started, we may not be able to make changes.

If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping or replacement costs may apply.

PACKAGE RETURNED TO SENDER

If a package is returned to us or our fulfillment partner because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the recipient, please contact us at hello@awwora.com.

Depending on the circumstances, we may be able to arrange a reshipment.

Additional shipping charges may apply to reshipments.

LOST PACKAGES

If a package is confirmed as lost by the shipping carrier, please contact us at hello@awwora.com.

We will review the tracking information and available carrier information and determine the appropriate next step.

Depending on the circumstances, this may include a replacement or refund.

DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and the product before discarding the packaging.

Contact us at hello@awwora.com as soon as possible and include:

- Your order number
- Photos of the damaged product
- Photos of the packaging
- A brief description of the issue

This information helps us review the issue with our fulfillment or shipping partner.

WRONG OR DEFECTIVE ITEM

If you receive an item that is incorrect, defective, damaged during production, or has a significant quality issue, please contact us at hello@awwora.com.

Please include your order number and clear photographs of the product.

Examples of production-related issues may include:

- Incorrect product
- Missing item
- Significant printing problems
- Damaged product
- Major personalization error caused during production

We will review the issue and, where appropriate, arrange a replacement or refund.

PERSONALIZED PRODUCTS

Because personalized products are created specifically for each customer, they may require additional processing time.

Please carefully review your personalization information before placing your order.

This may include:

- Names
- Dates
- Messages
- Photos
- Design selections
- Other customization details

A customer-submitted error may not qualify for a free replacement or refund.

If there is a production error or an issue caused by Awwora or our fulfillment partner, please contact us so we can review it.

INTERNATIONAL ORDERS

If international shipping is available for your destination, delivery times may vary depending on the destination country, carrier, customs processing, and other factors.

Customers are responsible for providing a complete and accurate delivery address.

Any customs duties, taxes, or other charges imposed by the destination country, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.

SHIPPING COSTS

Shipping costs depend on factors such as:

- Destination
- Product
- Number of items
- Package size
- Package weight
- Shipping method

The exact shipping options and applicable charges will be displayed at checkout before you complete your purchase.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at:

hello@awwora.com

Because many of our products are made to order or personalized, we cannot guarantee that changes or cancellations will be possible once production has started.

Please see our Return & Refund Policy for additional information.

CONTACT US

If you have questions about shipping or need help with an order, please contact us.

Awwora
Operated by Rudra Global Ventures LLC

Email: hello@awwora.com
Website: Awwora.com

Support hours:
Monday - Friday
9:00 AM - 5:00 PM Eastern Time

We will do our best to respond to your message as soon as possible.